At EcoNxt, we aim to ensure that you have a smooth and satisfying shopping experience. If you need to cancel an order or request a refund, please review the policy below.

1. Order Cancellation

Before Shipping

• Orders can be cancelled within 6 hours of placing them.

• To cancel, please contact us immediately at contact@econxt.in or +91 9035636027.

• If the order has not been packed or shipped, we will process your cancellation and issue a full refund.

After Shipping

• Once the order has been shipped, cancellations are not possible.

• You may still request a return after receiving the product (see Return section below).

2. Returns & Refunds

Eligibility for Return

We accept returns if:

• The product is damaged, defective, or incorrect.

• You notify us within 48 hours of delivery.

• The product is unused and in its original packaging.

Non-returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Personal care items (toothbrushes, soaps, reusable pads, etc.)

• Food, wellness, or edible products

• Customized / personalized items

3. Refund Process

• Once we receive and inspect the returned product, your refund will be processed within 5–7 business days.

• Refunds will be issued to the original payment method.

• For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or UPI.

4. Replacement Policy

If the item is damaged, defective, or incorrect, we offer:

• Free replacement of the same product
  OR

• A full refund, based on your preference.

5. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again

• Contact your credit/debit card provider

• If you still have issues, reach out to us at contact@econxt.in